Refund and Return Policy for BUGTOPIS

At BUGTOPIS, we are committed to ensuring your complete satisfaction with every purchase. If you are not fully satisfied with your order, our Refund and Return Policy ensures a smooth and easy process. Here are the details:

1. Eligibility for Returns

  • Returns can be requested within 30 days from the date you receive your order.
  • Items must be in unused, unopened, and resellable condition with all original packaging intact.
  • Health care products, perishable items, and personalized products are non-returnable unless defective.

2. How to Initiate a Return

  • To request a return, please contact our customer service at contact@bugtopis.xyz or call 561-385-3317 with your order number and reason for the return.
  • We will guide you through the return process and provide you with a return authorization and instructions.

3. Return Process

  • Once your return request is approved, you will need to ship the item(s) back to us. The return shipping cost is the customer’s responsibility, unless the product is defective or the wrong item was sent.
  • Please pack your items securely to avoid any damage during the return shipment.
  • BUGTOPIS recommends using a traceable shipping method for returns, as we are not responsible for items lost in transit.

4. Refund Process

  • After receiving and inspecting the returned items, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at checkout.
  • Please note that shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to a defective or incorrect item.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at contact@bugtopis.xyz or call 561-385-3317.
  • We will arrange for a free return and either a full refund or replacement depending on your preference and item availability.

6. Non-Refundable Items

  • Health care products, personalized items, and perishable goods cannot be returned or refunded once opened or used.
  • Items that are not in original condition or that are returned after the 30-day return window will not be eligible for a refund.

7. Order Cancellations

  • If you wish to cancel your order, please contact us as soon as possible. We can cancel your order before it ships, but once the order is processed and shipped, it will be subject to our return policy.

8. Customer Support

  • If you have any questions about our return or refund process, our customer service team is here to help. Please contact us at contact@bugtopis.xyz or call 561-385-3317.